Terms & Conditions
These Terms & Conditions explain the rules governing your use of the Arogya Jiwan website and the purchase of products available through our online store.
Acceptance of Terms
By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, you should refrain from using the website or placing an order.
Product Information
We make reasonable efforts to ensure that product information displayed on the website is clear and accurate.
Information may include product descriptions, photographs, ingredients, quantity, pricing, usage directions and other relevant product information.
Product packaging, label design, colours or presentation may occasionally vary due to manufacturing, branding or packaging updates without materially changing the product ordered.
Health & Wellness Disclaimer
Products offered by Arogya Jiwan, including Uric Sanjiwani Drops, are intended for wellness-related use.
Information displayed on this website is provided for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis or treatment.
Individual experiences and results may vary. Customers with an existing medical condition, those taking medication, pregnant or breastfeeding individuals, or anyone uncertain about product suitability should consult an appropriately qualified healthcare professional before use.
Always read and follow the directions, recommended usage and precautions provided on the product packaging.
Pricing
Product prices displayed on the website are shown in Indian Rupees (₹), unless otherwise stated.
Product prices, promotional offers, discounts and availability may change from time to time.
The final amount payable for an order will be shown before the customer completes checkout.
Offers & Discounts
Promotional offers, discount codes, special pricing or bundled offers may occasionally be provided on the website.
- Offers may be available for a limited period.
- Discounts may apply only to selected products.
- Minimum order value conditions may apply.
- Multiple discount codes may not always be combined.
- Promotional offers may be withdrawn or modified when necessary.
Order Acceptance
Placement of an order does not necessarily guarantee final acceptance or dispatch.
An order may be cancelled, held or refused in certain circumstances, including:
- Product is unavailable or out of stock
- Incorrect pricing caused by a technical error
- Incomplete or incorrect order information
- Delivery location is not serviceable
- Payment cannot be successfully verified
- Fraudulent or suspicious transaction activity
- Unexpected operational or inventory issues
If a prepaid order is cancelled by Arogya Jiwan before fulfilment, the applicable amount will be processed according to the Refund Policy.
Payments
Available payment methods may vary depending on the payment services available during checkout.
Cash on Delivery may be available only for eligible locations and orders.
Online payments may be securely processed through third-party payment service providers.
Order Cancellation
Orders may generally be cancelled before they have been dispatched.
Once an order has been handed over to the courier partner, cancellation may no longer be possible.
Once dispatched, the applicable Return & Refund Policy will apply.
Shipping & Delivery
Orders are shipped through suitable courier and logistics partners. Delivery timelines provided on the website are estimates.
Delivery may occasionally be affected by courier availability, location, weather conditions, public holidays, operational disruptions or circumstances beyond reasonable control.
Order processing times, estimated delivery timelines, failed delivery attempts and other shipping conditions are explained in the Shipping Policy available on the website.
Returns, Replacements & Refunds
Returns, replacements and refunds are subject to the eligibility conditions stated in the Return & Refund Policy.
Since Arogya Jiwan products may include consumable wellness products, opened, used or tampered products may generally not be eligible for return due to hygiene and safety requirements, except where an eligible verified issue exists.
Customer Responsibilities
Customers are responsible for providing accurate and complete information when using the website or placing an order.
- Provide accurate customer information
- Provide a valid and complete delivery address
- Provide an active mobile number
- Verify product and quantity before completing an order
- Use products according to provided directions
- Store products according to applicable product instructions
Prohibited Use
The website must not be used for unauthorized, unlawful or fraudulent activities.
- Fraudulent purchases or payment activity
- Providing false or misleading information
- Attempting unauthorized access to website systems
- Uploading malicious software, viruses or harmful code
- Misusing website content or intellectual property
- Using the website in violation of applicable law
- Interfering with website functionality or security
Intellectual Property
The Arogya Jiwan brand name, logos, product photographs, website design, graphics, illustrations, written content and other original material displayed on the website may be protected by applicable intellectual property rights.
Such material may not be copied, reproduced, distributed, modified or commercially used without appropriate authorization.
Website Availability
We aim to keep the website functional and accessible; however, uninterrupted access cannot always be guaranteed.
Website services may occasionally be interrupted due to maintenance, technical problems, server issues, updates or circumstances outside reasonable control.
Third-Party Services
The website may rely on third-party services for functions including payment processing, courier delivery, analytics, hosting and other technology-related services.
Such third-party services may operate according to their own terms, policies and service conditions.
Limitation of Liability
To the extent permitted by applicable law, Arogya Jiwan will not be responsible for losses or issues resulting from improper use, improper storage, failure to follow product directions or misuse of the website.
Arogya Jiwan will also not be responsible for delays or disruptions caused by circumstances outside reasonable business control.
Accuracy of Website Information
Reasonable efforts are made to keep the website information accurate and current.
However, occasional typographical errors, technical errors or outdated information may occur. Where identified, such information may be corrected or updated.
Privacy
Personal information collected through the website is handled according to the Privacy Policy available on the Arogya Jiwan website.
Customers are encouraged to review the Privacy Policy to understand how information may be collected, used and protected.
Changes to These Terms
Arogya Jiwan may modify or update these Terms & Conditions from time to time to reflect changes in products, website operations, business practices or applicable requirements.
Any updated Terms & Conditions will become effective once published on the website.
Governing Terms
These Terms & Conditions and transactions made through the Arogya Jiwan website are subject to applicable laws and regulations in India.
Nothing contained in these Terms & Conditions is intended to limit rights that cannot legally be excluded under applicable law.