Shipping Policy
We aim to process, dispatch and deliver your Arogya Jiwan order safely and efficiently. Please review the information below regarding order processing, delivery timelines and shipping conditions.
Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays, public holidays, festivals or during high-volume promotional periods may require additional processing time.
Estimated Delivery Time
After an order has been dispatched, most orders are generally delivered within:
Actual delivery time may vary depending on the destination, courier availability and serviceability of the customer's location.
Factors Affecting Delivery Time
Delivery timelines may vary depending on several factors, including:
- Customer delivery location
- Courier service availability
- Remote or rural delivery areas
- Weather conditions
- Public holidays and festivals
- Courier network disruptions
- High-volume promotional periods
- Government or local restrictions
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before the order is completed.
Shipping charges may vary depending on the order value, destination, promotional offers or shipping method available at the time of purchase.
Arogya Jiwan may offer free shipping on selected orders, promotional campaigns or qualifying purchase values from time to time. Applicable conditions will be displayed on the website.
Order Tracking
Once an order has been dispatched, tracking information may be shared through the communication details provided by the customer while placing the order.
Courier tracking may take several hours after dispatch to become active or show updated shipment information.
Tracking status is updated by the courier partner and may not always reflect movement in real time.
Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information while placing an order.
- Correct customer name
- Active mobile number
- Complete house or flat number
- Street, locality or area details
- Correct city and state
- Valid PIN code
- Nearby landmark, where necessary
Once an order has been dispatched, changing the delivery address may not be possible. Customers should carefully verify all shipping details before completing the order.
Failed Delivery Attempts
A courier delivery attempt may be unsuccessful for reasons including:
- Customer is unavailable at the delivery location
- Provided mobile number is unreachable
- Shipping address is incomplete or incorrect
- Customer refuses to accept the shipment
- Courier partner cannot access the delivery location
- Required delivery information is unavailable
If an order is returned due to incorrect information, repeated failed delivery attempts or refusal of delivery, additional shipping charges may apply if the order is shipped again.
Damaged or Tampered Shipment
Customers are advised to inspect the outer package at the time of delivery wherever reasonably possible.
If the parcel appears damaged, opened, leaking or visibly tampered with, photographs and an unpacking video should be retained for verification.
Recording the package while opening it can help verify transit damage, leakage, incorrect products or missing items.
Delivery Delays
Delivery dates are estimates and may occasionally be affected by circumstances outside reasonable control.
- Severe weather conditions
- Natural disasters
- Courier or transportation disruptions
- Government restrictions
- Strikes or regional disruptions
- Festivals and public holidays
- Unexpected operational issues
- High shipment volumes
Delivery timelines mentioned on the website are estimates and should not be treated as guaranteed delivery dates where delays occur due to circumstances outside reasonable control.
Remote & Non-Serviceable Locations
Certain remote, rural or restricted locations may require additional delivery time depending on courier serviceability.
In rare situations where an order cannot be delivered to a particular PIN code, the order may be cancelled and any eligible prepaid amount may be refunded according to the applicable refund policy.
Order Returned to Origin
A shipment may be returned to origin if delivery cannot be completed. This may occur because of:
- Incorrect or incomplete address
- Multiple unsuccessful delivery attempts
- Customer being unreachable
- Shipment being refused at delivery
- Courier serviceability issues
Reshipping may be subject to applicable shipping charges depending on the reason the original shipment was returned.
Order Cancellation Before Dispatch
An order may generally be cancelled before it has been dispatched.
Once the shipment has been handed over to the courier partner, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.
Policy Updates
Arogya Jiwan may update or modify this Shipping Policy from time to time to reflect changes in courier services, operational practices or shipping procedures.
Any revised policy will become effective once published on the website.