Return & Refund Policy

A return, replacement or refund request may be considered in eligible situations where an issue is identified with the delivered order.

• Damaged product received
• Leaking bottle or damaged packaging
• Expired product received
• Incorrect product delivered
• Verified manufacturing defect
• Missing item from the order

Where a return is applicable, the product should generally meet the following conditions:

• Product is unused
• Product is unopened
• Original seal is intact
• Original packaging is available
• Original labels are intact
• Valid order details are available for verification

Due to hygiene, safety and product integrity requirements, the following products are generally not eligible for return:

• Opened bottles
• Used products
• Products with a broken or removed seal
• Products damaged after delivery
• Products without original packaging
• Products improperly stored after delivery
• Change-of-mind requests after opening or using the product

If an incorrect, damaged, leaking, defective or expired product is received, supporting information may be required to verify the claim.

• Order ID
• Clear photographs of the received product
• Photographs of the outer shipping package
• Clear description of the issue
• Unpacking video, where available

After verification of an eligible claim, a replacement may be provided for the affected product.

Where the same product is unavailable for replacement, an eligible refund may be processed instead.

A refund may be considered in situations including:

• Eligible prepaid order cancelled before dispatch
• Ordered product becomes unavailable
• Incorrect product is delivered
• Damaged product is delivered
• Verified manufacturing defect is identified
• An approved replacement cannot be provided
• An eligible prepaid shipment is returned without successful delivery

Refund requests are reviewed before approval. Depending on the nature of the claim, customers may be required to provide:

• Order ID
• Product photographs
• Packaging photographs
• Description of the issue
• Unpacking video, where applicable

Refund approval is subject to successful verification of the submitted claim.

Once an eligible refund has been approved, it will generally be initiated within:

After the refund is initiated, banks, UPI providers, card issuers or payment gateways may require additional processing time before the amount appears in the customer's account.

For eligible prepaid orders, approved refunds will generally be sent back to the original payment method used while placing the order.

Processing time after initiation may depend on the customer's bank, payment gateway or payment provider.

For an eligible Cash on Delivery order, appropriate payment details such as a UPI ID or bank account details may be requested solely for processing the approved refund.

Original shipping charges may generally be non-refundable. However, applicable shipping charges may be considered where:

• An incorrect product was supplied
• The product was damaged during shipping
• A verified product defect is identified
• The refund or replacement is approved due to an issue from our side

Refunds are generally not available where a product has been:

• Substantially or completely used
• Damaged after successful delivery
• Improperly stored by the customer
• Used contrary to provided product instructions

An exception may be considered where a genuine and verified manufacturing or quality issue exists.

If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount will generally be refunded to the original payment method.

Once an order has been dispatched, cancellation may not be possible and the applicable return and refund conditions will apply.

Arogya Jiwan may revise or update this Return & Refund Policy from time to time to reflect changes in operational requirements, product conditions or website practices.

Any updated version will become effective once published on the website.